|
|
 |
|
india2india.com FAQ's |
|
1. How to place the
order?
Ans: Placing an order through india2india is very simple. You
can follow the following steps.
a. Browse the store front until you find the item you wish to
purchase. You may use the search option to locate your
preference quickly.
b. Click on "Add to Cart" from the product that you would like
to purchase.
c. You will proceed to a check out process.
d. Click the "Checkout" button once you have
verified/recalculated the item to purchase.
e. Choose the "New Customer Sign In" to create an account if you
have never placed an order with us before. If you are an
existing customer you can just enter your username and password
and skip the details.
f. If you already have the recipient
details in the address book just select the recipient and click
on "Select Recipient and Continue Ordering" button. Otherwise add
a new shipping address
for your order, then click "Add a New
Recipient and Continue Ordering."
g.. Choose Shipping Options, Delivery Date and Message with the
Gift, then click "Continue Ordering"
Service charges will be automatically
calculated and displayed in the next page.
h. Review your order on the Final Review Page
and click on "Go to Secure Payment Page"
i. Enter the Payment information in our SSL
secure pages, then click "Finalize
Order" to complete processing your
order.
j. Print the Checkout Page for your records.
2. How to make payment?
Ans: You can make payment through any International or
Global Indian
credit cards viz Visa, Master
cards, American Express and Discover. Your card will be
charged in your local currency even though the prices are
mentioned in US$ in our site.
3. Can I pay by check/DD/Cash?
Ans: Yes, you can also pay by check, DD or cash. But your order
will be executed only after the realization of your instrument.
For further information please contact our customer service at
custcare@Countryoven.com
4. Can I send perishable items to
anywhere in India?
Ans: You can send sweets, cakes and flowers to most parts of
India. However, it may not be possible to send them to remote
places as they get damaged in transit. You can send
non-perishable items to any part of India and to most of the
places in the US, UK and UAE.
5. How to know whether my order is
delivered or not?
Ans: As soon as your order is delivered, you will receive a
confirmation through e-mail with the details of delivery, i.e.,
date, name of the recipient and products delivered. You
can also log on to “Order Status” in india2india.com and check the
status of your order by entering your transaction ID.
6. Can I cancel or modify my order?
Ans: In most cases you can. But it must be done before the
shipment takes place. Since shipment of different items is done
from different locations, some times it is not possible to
cancel/modify the entire order in case the order includes more
than one item. However, in case of perishable items like cakes,
flowers, sweets etc orders once placed can not be cancelled or
modified.
7. Can I ask for a gift that is not
shown in the site?
Ans: Yes. We can arrange for your choice of gift if the order is
placed in advance. You can ask for any gift item through our
Custom gifts section.
8. When do you normally deliver the
items?
Ans: Our deliveries take place normally between 9.00am and
6.00pm on all working days. On special occasions like New Year,
Diwali etc., the deliveries may go beyond the times mentioned
above.
9. Can I specify a time for
delivery of my gift?
Ans: Yes. india2india.com accepts specific time deliveries at
additional charges. You can specify a time period but you can
not pinpoint a specific hour. We try to deliver at the nearest
possible time. For more details please refer our Specific time
deliveries section.
10. If I order from places other than US, how will I be
charged?
Ans: Though the prices mentioned in our site are in US dollars,
you will be charged in your local currency equivalent to the
value mentioned in US$. It will be automatically calculated as
per the prevailing rates.
11. How many days in advance should
I place the order?
Ans: Generally we need 3 working days notice to execute your
orders. In case of electronics, home appliances and jewelry
items and saris, we need 7 days to execute your order as those
items are to be procured only after receiving your order and
some times the specific model order may not be available readily
in the market.
12. Can I ask for delivery in a place not mentioned in your
site?
Ans: Yes. You can specify the place if you do not find it in our
service area list. However, you need to place your order at
least 7 working days in advance in such a case. And in case of
remote areas, it may not be possible to deliver perishable items
like cakes, flowers. Other items can be delivered anywhere in
India. You need to contact us in advance by
E-mail
info@countryoven.com
13. In case of refund how many days it will take?
Ans: Generally we try our level best to satisfy your needs. In
situations where we have to refund, generally it takes two
billing cycles to get the refund affected in your credit card
statement.
14. How safe is my transaction through your site?
Ans: Transaction at india2india.com are absolutely safe. Our site
uses SSL protocol and your credit card details are processed in
encrypted form so that nobody knows the details. You can be
assured of safe transaction.
15. Why should I register to place my order?
Ans: Registration is not compulsory to place your order. But
every time you place an order you have to fill up all your
details in the order form. If you register with the sit, we will
maintain your account and you need not fill all your details
every time you want to place an order. This will save your time.
It will also entitles you to get our newsletter which we send
from time to time to keep you informed about new products,
services or special schemes introduced in our site.
16. What do you do with my personal details?
Ans: We do not use your address particulars for any other
commercial purpose. We need your particulars only to contact you
in case of any problem in delivery or to reconfirm the orders in
case of high value items. This will also help us if any person
wrongly uses your credit card without your knowledge.
17. Is there any additional delivery charge?
Ans: Yes. The delivery charges vary depending on the place of
delivery and time. If an order is placed 3 days in advance, it
comes under normal delivery and do not attract any additional
delivery charges. In case of orders placed with less than 3 days
notice, the order automatically attracts additional charges. For
further details please refer our delivery charges section.
Please note that, this is in addition to
shipping & handling charges which various from city to city.
18.Are the items delivered as per the display on Web Pages?
Ans: Yes in most cases. However there might be slight variation
in case of Indian sweets, flower arrangements etc. In case of
non-perishable items we deliver the same item as far as
possible. If a particular item is not available in the market or
a specific model is withdrawn by the manufacturer, an item
nearest to the description of the item ordered will be
delivered.
19. In case of electronics and home
appliances, will the warranties and after sales service be
available with you?
Ans: We deliver the warranty card if any along with the item
with the address of an authorized dealer/service point. After
the delivery our responsibility ceases but you can avail the
warranty/after sales service offered by the manufacturer of
respective products directly from the dealer.
20. Can the recipient send me a return message?
Ans: Yes. the recipient can send a return message to you. We
will request all recipients to fill in the return message for
you in the delivery confirmation memo and we shall e-mail the
same to you.
21. Can I send a card along with the gift?
Ans: All gift are delivered with a card and it is FREE. Just
type in your message while placing your order and we will do the
rest.
|
 |
|
