Welcome to india2india Customer Service Cell. We have incorporated many features that make shopping and gifting a pleasant experience. To avail various services kindly enter your user ID and password. If you are a new user, please fill up the Registration form. We will maintain your profile using the info provided by you. This will enable you to do away with feeding all the information every time you wanted to place an order. You can enjoy various services like:

i) Reminder Services - a facility that keeps you reminded in advance about an important day / occasion when you want to send a gift.

ii) My wish List - a facility that helps you store your preferences to order a gift at a later date without  browsing the entire site.

ii) Order Status - a special service that helps to track the status of your order at any point of time.

iv) Newsletter - a periodical news update that informs you about the latest happenings at CountryOven like new additions to the item list, discounts, special schemes, etc.

If you have any query please  e-mail your question to info@countryoven.comt addressing to Karthik/Ramesh/Madhu/Adil.

At CountryOven quality and customer service are the obsessions. An exclusive 24 hour/7 days a week Response Team strives hard to ensure flawless service.

CountryOven was promoted by Dr. P. Sudhakar Rao, a qualified Medical Professional. Being a Non Resident Indian, he understands the feelings of Indians residing abroad with their families in India. It is his endeavor to help fellow Indians wherever they are to share their love and emotions with their beloved people in India. And you can expect the same level of service in India too.
 

• How do I return an item?
• What is the status of my order?
• What do I do if I am having a problem with my order?
• Why can't I cancel my order?
• How do I cancel my order?
• I have a points, how do I use it?
• What is my password?
• How can I contact Customer Support?

  How do I return an item? Before returning an item, please read our Return Policy to make sure that your item(s) is returnable. Return Requests can be processed by logging into "Your Account." Please note that orders in the "Processing" or "Closed" status may allow a return request, if the item(s) has not passed the return timeframe. Results are displayed in the "Status" column and may take up to 5 business days to update. To request a return for an item, follow these steps: Log into "Your Account." From "Managing Your Account," click the "Continue" button for "Order Status." Click on the Order # to process a return request. Please Note: Returns may only be requested on orders in "Processing" or "Closed" Status. Click on "Return Shipped Items." Review the item(s) available for return request and choose "click here to return this item." Enter a "Reason" for the Return Request Enter a "Comment" if necessary. Click the "Return" button to receive the Return Authorization or additional information regarding your return request. Please Note: Click here for the Return Policy to make sure your return will be processed correctly and quickly. Click to Top

  What is the status of my order? There are two ways to check the status of your order: Log into "Your Account" on the home page of your store. You will have access to information on orders and the ability to request cancellations and returns for applicable orders. Please click on the appropriate link for complete information on policies for cancellations and returns. Please feel free to fill out the customer service inquiry form to send us any questions to our Customer Assistance Center. We will make every effort to respond to your inquiry within 24 - 48 hours. Click to Top

  What do I do if I am having a problem with my order. Please check your e-mail first. An order confirmation is typically sent within 60 minutes of any purchase. If you still have a question, please click on "Your Account" on the home page of your store. You will have access to information on orders and the ability to request cancellations and returns for applicable orders. Please click on the appropriate link for complete information on policies for cancellations and returns. Please feel free to fill out the customer service inquiry form to send us any questions to our Customer Assistance Center. We will make every effort to respond to your inquiry within 24 - 48 hours. Click to Top

  Why can't I cancel my order? Your order has probably gone to the supplier for shipment. Once this has occurred, we cannot change or cancel an order. Click to Top

  How do I cancel my order? Cancel Requests can be sent by clicking on "Your Account" or "Customer Service" in the store. Orders in the "Processing" Status may allow cancel request, if item(s) have not shipped. To request a cancellation of an item, follow these steps: Log into "Your Account." From "Managing Your Account," click the "Continue" button for "Order Status." Click on the Order # to process a cancellation request. Please Note: Requests may only be requested on orders in "Processing" Status. Click on "Cancel Unshipped Items." Review the item(s) available for cancel request and choose a "Reason" for the cancel request by highlighting the appropriate information from the drop down box. Enter a "Comment" if necessary. Click the "Continue" button and review the cancellation request information. Results of this request may be viewed by logging into "Your Account." Results are displayed in the "Status" column and may take up to 7 business days to update. Please Note: Cancellation of item(s) may change or void discounts currently appearing on your order. Click to Top

  How can I contact Customer Support? To get the fastest response, please visit the Help Section. If your inquiry cannot be answered by the information displayed in these areas, please feel free to fill out the customer service inquiry form to send us any questions to our Customer Assistance Center. We will make every effort to respond to your inquiry within 24 - 48 hours. Click to Top