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Help
for using india2india.com
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First Time
Shopper Links:
Placing
an Order
Payment Options
Shipping and Delivery Timeframes
Browser Support
Placing an Order
An account is not necessary to place your first order with us. Simply choose the item you wish to purchase and click the "Add to Cart" button. You will be stepped through the check out process for your
item. During the check out process, you will enter information necessary to create your account. After completing the ordering and check out process, an account will be established for you. The information given by you will be available in your account the next time you place an order with us.
At anytime after your order is complete, you can log into "Your Account" to track the status of your order.
To place an order, follow these simple steps:
1. Browse the store front until you find the item you wish to purchase. You may use the search option to locate your preference quickly.
2. Click on "Add to Cart" from the product that you would like to purchase.
3. You will proceed to a check out process.
4. Click the "Checkout" button once you have verified/recalculated the
item to purchase.
5. Choose the "New Customer Sign In" to create an account if you have never placed an order with us before.
6. Add a Shipping Address for your order, then click "Continue."
7. Choose Shipping Options for your items, then click "Continue."
8. Enter the Payment Method information, then click "Continue."
9. If you have a coupon or certificate, please ensure to click the appropriate link under Payment Methods to enter your coupon or certificate, then click "Continue."
10. Review your order on the Final Review Page. Please ensure that any discounts submitted are appearing correctly.
11. Click "Submit" to complete your order.
12. Print the Checkout Page for your records.
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Payment Options
Charging Your Credit Card
india2india accepts all Visa, MasterCard and American Express
credit cards including cards issued by Indian and Foreign Banks.
There is no surcharge for using your credit card to make purchases
with india2india.com. Please be sure to provide your
exact billing address and telephone number (as they appear on your
credit card statement). To avoid delay in processing your order or
failure to complete your order request
Upon authorization of your order, your credit card will be charged
in the name of "Country Oven Inc." for the total order amount. While
we make every attempt to fill all orders placed, some items may be
delayed or backordered. If this is the case, you will receive
notification via email.
If you do not wish to wait due to the delay or backorder, you may
cancel your order, provided the item has not shipped. If we do not
hear from you before we ship the item, we will assume you have
agreed to the shipment delay.
If we cannot deliver your item within 30 days of the order date,
delay notice or backorder notification (whichever is greater), a
cancellation will be processed automatically. You will receive a
prompt refund for any unshipped portion of your order. Please allow
up to two billing cycles for the refund credit to appear on your
credit card statement.
Please feel free to place a new order at any time.
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Shipping and Delivery:
To provide you with the highest level of
service, we may ship your items from multiple locations. We are
not charging any shipping charges additionally and delivery will
be FREE anywhere in India.
Your order will arrive based on the shipping timeframe quoted on
the site + delivery timeframe for each item. If multiple items are
ordered, they may be shipped from different locations, so items
may arrive at different times.
All shipping timeframes quoted below are in business days. All the
items will be delivered only between 9.00 A.M. and 6.00 P.M.
unless specified otherwise.
Delivery: Orders must be placed 72 hours before the
scheduled delivery. If order is received later than that, we may
accept the order, try to deliver it on schedule but can not assure
the delivery exactly as per schedule.
If the recipient is not available at the time of delivery, a
second attempt will be made on the next day and will be delivered
to any person available at the address unless specified otherwise.
Once order was delivered at the address provided by you, our
responsibilities will cease.
Shipment Delays
While we make every attempt to fulfill all the orders placed, at
times, an order may be delayed or backordered. If a delay or
backorder occurs you will receive notification via email.
If you do not wish to wait due to the delay or backorder, you may
request a cancellation for your order, provided, the item has not
shipped. If we do not hear from you before we ship the items, we
will assume that you have agreed to the shipment delay.
If we cannot deliver your item within 30 days of the order date,
delay notice or backorder notification (whichever is greater), a
cancellation will be processed automatically and you will receive
a prompt refund for any unshipped portion of your order. Please
allow up to two billing cycles for the refund credit to appear on
your credit card statement.
Please feel free to place a new order, at any time.
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Browser Support:
Enable Cookies: "Cookies" must be enabled to browse or shop at our store. Currently your system may not be set to accept cookies. These are tiny text files that are installed on your system (they will not affect your system) when you contact a web site. For example, you have probably noticed that when you visit some Web sites that require a membership, the site will recognize you and welcome you back by name each time you visit. This happens because the site has left a "cookie" on your computer, which remembers a portion of your membership information such as your first name.
If you do not have your cookies enabled, please complete the following steps to enable cookies on your web browser listed below:
Internet Explorer 4.x
@ Select "View | Internet Options..." from the main menu.
@ Pick the "Advanced" Option.
@ Scroll through the list until your see an option for "cookies."
@ Click on the button "always accept cookies."
@ Click on the "apply" button at the bottom of your screen.
Internet Explorer 5
@ Select "Tools | Internet Options..." from the main menu.
@ Change to the "Security" tab.
@ Click on the "Custom Level" bar on that page.
@ Scroll down to the Cookies section and click on "enable."
@ Click on "OK" at the bottom of the page.
Netscape Navigator 3.x
@ Select "Options | Network Preferences..." from the main menu.
@ Change to the "Protocols" tab.
@ Check "Accepting a Cookie."
@ Click "OK."
Netscape Communicator 4.x
@ Select "Edit | Preferences..." from the main menu.
@ Select "Advanced."
@ To enable: Select "Accept all cookies" or "Accept only cookies that get sent back to the originating
server."
@ Click "OK."
Netscape Communicator 6.x
@ Select "Edit | Preferences..." from the main menu.
@ Select and Expand "Advanced."
@ Select "Cookies."
@ To enable: Select "Enable all cookies" or "Enable cookies for the originating web site only."
@ Click "OK."
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